Vacancy: MA Reception Assistant

About the Company

Ramage Young is a highly regarded Consulting Civil and Structural Engineering practice established by John Ramage and James Young in 1994. The practice has grown steadily since its inception and has now secured a reputation for providing a professional and reliable, yet innovative service with a broad portfolio of projects and repeat business Clients. Our experience spans a wide variety of sectors. We are particularly favoured by Design & Build Contractors and forward-thinking Developers due to our focus on providing economical and sustainable engineering solutions. We operate from our Glasgow base and have carried out work throughout the UK and internationally, including Qatar, Bahrain, Dubai and Malaysia. At Ramage Young, our approach is based on three key elements: Value adding – we offer significant value to our clients’ projects by providing innovative value engineering solutions to reduce the overall build costs. Capable and motivated staff – we believe in resourcing jobs with senior, chartered engineers who are supported by a team of experienced engineers and technicians. Provision of a quality, responsive service – we pride ourselves in providing a ‘first choice’ service which is underpinned by Quality Assurance accreditation to ISO 9001:2008 standards.

Job Description and Key Responsibilities

Please note due to funding for SVQ this role is open to candidates 16-24 years 1. To provide administrative support in maintaining Project Cost Management (PCM) System is correct and accurate through effective management of project records, timesheets, expenses and invoices. 2. To provide administration support for project delivery, raising of project reports, maintaining electronic project lists, maintaining accurate client records. E.g. client contact information. 3. To administer SER information, updating and maintaining accurate and timely records. 4. To assist in all matters associated with reception function, timely and accurate telephone response, meeting clients, arranging travel and accommodation, customer data, key logs and company car management. 5. To ensure all supplier insurances and all relevant documentation is correct and current. Other duties: 1. To provide accurate and timely document management, electronic and paper based, assist with correspondence in order to provide excellent customer service. 2. Ensure that the resident filing system is maintained in a systematic manner, processing current filing, archiving and related activities. Ensure that the filing system remains uncluttered. Sending and retrieving archive records as necessary. 3. To provide administration support to all partners and employees, including management of effective communication, coordination of meetings and training. 4. To deal with customer enquiries, complaints and compliments, in person and on the telephone, to a high standard. Matters will be dealt with effectively to ensure that service requests and enquiries are dealt with effectively in line with the company’s service standards. 5. Carry out clerical duties including holiday and sickness records, preparation of minutes as required. 6. Responsible for ensuring adequate levels of office sundries and stationery are maintained. 7. Such other responsibilities allocated which are appropriate to the grade of the post, including any other duties consistent with the job purpose which may be required from time to time.

Experience, Knowledge and Key Skills

Extensive knowledge of Microsoft Packages Excellent communication skills Excellent telephone manner Excellent organisational skills Willingness to take instructions from others Ability to provide a professional front of house service Ability to get on with other people Ability to work on their own initiative Ability to meet deadlines Touch typing skills High level of accuracy and attention to detail

Education, Qualifications and Training

Standard Grade (or equivalent) in English and Maths Ability to achieve an SVQ Level 6 in Digital Application