Vacancy: MA Business Administration

About the Company

Strathclyde Pension Fund (SPF) administers the Local Government Pension Scheme (LGPS) in the West of Scotland and has more than 150 participating employers. • SPF has over 289,000 members which includes people paying into the scheme and retired members receiving a pension • SPF is the largest Scottish Fund and the second biggest of the UK LGPS Funds • The pension fund has a current value of £31.2 billion

Job Description and Key Responsibilities

Due to funding criteria these vacancies are available to: - 16-19 year olds - 20-29 year olds with a disability - 20-29 year olds who are care experienced Strathclyde Pension Fund is looking to recruit Business Administration Modern Apprentices to help deliver clerical and administrative support and provide a high standard of customer service. General administrative support includes: • Maintaining accuracy of our member database • Dealing with enquiries from members and employers via telephone, letter and email • Processing incoming and outgoing mail, printing and photocopying • Promoting our digital services that includes our website and member online portal Providing support in all areas of pension administration including: • Processing a range of benefit and payroll calculations via the pension administration system • Use of task management and document imaging systems • Working within required timescales and meeting targets • Responding to enquiries by telephone, letter and email Communicating and delivering a high standard of customer service to: • Our members • A wide range of employers • External organisations Successful candidates will provide support in all areas of the business that includes: • Providing a high standard of customer service in pension administration • Operating a telephone contact centre & promoting our digital services • Handling and responding to enquiries made by telephone, letter and email • Managing visitors at reception • Working in partnership with employers to ensure accuracy of our member database • Maintaining the pension system to comply with LGPS regulations • Processing a range of pension calculations • Processing a variety of financial transactions and paying monthly pensions • Working within required timescales and meeting targets Candidates must show commitment to achieving an SVQ level 2 in Business Administration. Throughout the programme, candidates will receive training, support and on the job experience. There could be an opportunity to progress to an SCQF level 6 in Digital Applications upon completion of the SVQ Level 2

Experience, Knowledge and Key Skills

Candidates are required to demonstrate: • Good verbal and written communications skills • Be able to work as part of a team • Able to work independently and use initiative • Show commitment to learn new skills • Reliable, hardworking and show an enthusiastic positive manner • Produce work to a high standard • Experience of using IT equipment • Knowledge of Microsoft Office (Word/Excel/Teams)

Education, Qualifications and Training

• English and Maths at National 4 or above are desirable • Administration/Computing at National 4 or above are advantageous