Vacancy: Field Investigator

About the Company

Occutrace Our goal is to improve the accuracy of customer and market data for companies within the utilities sector, and beyond. More accurate data brings in smoother operations, increased revenue and improved customer experience. More efficient water and resource management means less impact on the environment. SERVICES: Long unread meter (LUM) tracing. Long unread meter (LUM) reading. Vacants Management. Desktop & Phone Tracing. Unaccounted-For Water. DMA Excellence. Industry Research INDUSTRY EXPERIENCE: 26 years of combined industry experience have been poured into the Occutrace Platform. Our software and systems were created for the water sector and built by those who deeply understand it at every level of the industry – spanning IT, software development, and executive level. INNOVATION Occutrace is the only service that combines bespoke app technology with physical checks. Expect high efficiency, and high accuracy, as standard. NO RISK We are confident in the effectiveness of our approach, which is why we put our money where our mouth is, unless our service turns up something of commercial benefit to you. It’s a simple way of working that we hope creates confidence. THE POTENTIAL OF DATA Water wholesalers and water retailers already have vast data at their fingertips. However, with some key elements of poor levels accuracy, what could be an asset is instead serving as an expensive liability. This is where we at Occutrace can help. We’ve set our sights on transforming the water sector using cloud-powered technology that merges with old fashioned techniques – like field agent visits and quality control. It’s a balance between innovation and human hard work, which is delivering results such as an improvement in billing accuracy of 83%; a figure achieved through our meter read service for one of the world's largest water retailers.

Job Description

Do you have a passion for delivering great customer service and enjoy working outdoors as well as having the freedom to manage your own day? Occutrace is an established specialist utility services provider across the UK. As part of our success and current growth plans there is now multiple opportunities for self-motivated, dynamic, and professional individuals to join our successful team. If you would like to be part of a growing organisation, with a warm employee orientated culture then please read the requirements below and send your CV asap!

Key Responsibilities

What OccuTrace need from you: Working outdoors, under your own initiative and using your problem-solving skills, you will truly add value to our customer by capturing meter reading data. To do this you will; · Perform a key role in ensuring our clients receive accurate and up to date data · Accurately photograph and capture commercial water meter details · Establish occupancy status of commercial premises · Efficiently research, plan and execute daily workloads · Deliver a professional and excellent customer service experience when interacting with clients · Manage your own diary and workload, working independently · Upload data in real time onto internal system · Using your own smartphone, you will capture data and carry out visual inspections, providing excellent customer service to positively represent our company values. · What OccuTrace will provide in return: · Working in an open environment, spending a lot of time in the open air · Interacting with customers on a day-to-day basis · Flexible working schedule, with opportunities for overtime

Experience and Knowledge

No experience is needed as we provide full training and full uniform provided, help towards your monthly phone bill, and PPE. What we need from you is the following: · Driving Licence entitling you to drive in the UK with no more than 6 points · Use of your own vehicle · Excellent customer service skills with a flexible approach to tasks & working hours · Open to working in all weather conditions. All successful applicants will be subject to our standard vetting procedures, including passing a basic Disclosure and Barring Service (DBS) check, identity & address check, driving licence check, proven eligibility to work in the UK check, and previous 5-year employment history check.

Key Skills

No experience is needed as we provide full training and full uniform provided, help towards your monthly phone bill, and PPE. What we need from you is the following: · Driving Licence entitling you to drive in the UK with no more than 6 points · Use of your own vehicle · Excellent customer service skills with a flexible approach to tasks & working hours · Open to working in all weather conditions. All successful applicants will be subject to our standard vetting procedures, including passing a basic Disclosure and Barring Service (DBS) check, identity & address check, driving licence check, proven eligibility to work in the UK check, and previous 5-year employment history check.

Education, Qualifications and Training

Full training given