Vacancy: Network Assistant

About the Company

Versko Ltd is a specialist e-business solutions provider combining powerful technology with a highly experienced professional services team. Versko specialise in the full life cycle of business solutions from design and delivery through to support and management. Versko offers a range of Managed services, providing hosting and application support for our bespoke developments.

Job Description and Key Responsibilities

Assist in Managed service customer projects, setting up environments and reporting on issues. • Provide network support, covering hardware and software throughout the Company. • Respond to all customer Helpdesk requests within the agreed timescale. • Complete all monitoring checks as required and raise any issues. • Ensure all backups are taken in accordance with the customer’s service level agreement. • Deliver work within agreed timescales and to the required standard. • Liaise with customers and on occasions work on their site. • Develop and maintain IT skills, to obtain appropriate certifications.

Experience, Knowledge and Key Skills

• Have good communication skills, to work as part of a team and liaise with customers. • Willingness to learn and continue to develop skills in network support. • Have a flexible approach to work as you will work on all aspects of network administration.

Education, Qualifications and Training

Have a minimum of HND in Computing Science/ Networking On the job training