Vacancy: MA Housing Services

JOB TITLE: MA Housing Services


SALARY/WAGE: £10,901.80 / £5.99 p/h
CLOSING DATE: 22/05/2023

ng homes Ltd

Modern Apprenticeship

Job Description

To learn and provide administrative and clerical support to the Housing Services team as required.

To work towards completing the CIH Level 2 and the SVQ Level 2 in Housing.

Key Responsibilities

Housing Services
• Provide Clerical and Admin support to Housing Manager and the
Housing Services team.
• Provide and input statistical information for reports and monitoring
• Prepare correspondence for distribution

Reception / Customer Services
• Greet Customers in a professional and courteous manner and direct
their enquiry as necessary
• Provide cover at reception as necessary
• Deal with enquiries both in person and by telephone in line with our
Customer Care Policy and target response times.
• Distribute mail as required.

• Work towards the completion of the CIH and SVQ
• Maintain appropriate filing systems within departments
• Provide efficient word processing service, including letters, reports
• Comply with the Association’s Health and Safety Policy
• Carry out any other duties as appropriate to the apprenticeship

Key Skills

As this is an entry level position the following skills are desirable:

• Numerate
• Proficient I.T skills and competent in the use of Microsoft Office
• Good Telephone skills
• Ability to work on own and part of a team
• Good organisational skills

Apprenticeship Framework Level

SCQF Level 6

Apprenticeship Framework Title


Training Provider


Company profile

ng homes is a leading community based Housing Association that provides housing and support services to almost 7,000 tenants and owners within North Glasgow. Our customers are at the heart of our business and we strive to deliver customer service excellence in all that we do.

Education, Qualifications and Training

• SCQF Level 5 or equivalent in English, Maths

Experience & Knowledge

As this is an entry level position the following experience/knowledge is desirable:

• Experience and commitment to providing a high quality customer
• Some knowledge/ experience of dealing with customers
• Committed to providing a first class customer service

Any Additional Requirements

Eager to learn

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