Vacancy: MA Housing Services

About the Company

ng homes is a leading community based Housing Association that provides housing and support services to almost 7,000 tenants and owners within North Glasgow. Our customers are at the heart of our business and we strive to deliver customer service excellence in all that we do.

Job Description

To learn and provide administrative and clerical support to the Housing Services team as required. To work towards completing the CIH Level 2 and the SVQ Level 2 in Housing.

Key Responsibilities

Housing Services • Provide Clerical and Admin support to Housing Manager and the Housing Services team. • Provide and input statistical information for reports and monitoring information • Prepare correspondence for distribution Reception / Customer Services • Greet Customers in a professional and courteous manner and direct their enquiry as necessary • Provide cover at reception as necessary • Deal with enquiries both in person and by telephone in line with our Customer Care Policy and target response times. • Distribute mail as required. General • Work towards the completion of the CIH and SVQ • Maintain appropriate filing systems within departments • Provide efficient word processing service, including letters, reports minutes • Comply with the Association’s Health and Safety Policy • Carry out any other duties as appropriate to the apprenticeship

Experience and Knowledge

As this is an entry level position the following experience/knowledge is desirable: • Experience and commitment to providing a high quality customer service • Some knowledge/ experience of dealing with customers • Committed to providing a first class customer service

Key Skills

As this is an entry level position the following skills are desirable: • Numerate • Proficient I.T skills and competent in the use of Microsoft Office • Good Telephone skills • Ability to work on own and part of a team • Good organisational skills

Education, Qualifications and Training

• SCQF Level 5 or equivalent in English, Maths