Business Support Worker
GGVAC2025-2795
35
£22,932.00 / £12.60 p/h
24/02/2025
Greener Power Scotland Providing Energy Solutions to Businesses Nationwide • Greener Power Scotland Limited started as a solar installer in 2015. However, with the government's withdrawal of the Green Deal subsidy, the solar energy sector slowed dramatically, forcing us to either adapt or close our doors. • We transitioned into energy broking selling electricity and gas supply contracts to commercial business’s. We recognised the already crowded market was filled with small competitors, large online comparison sites, and third-party call centre’s working on behalf of suppliers, so we’d need to be different to survive and challenge the status quo of rushed recorded phone sales and wet contracts. • We shaped our approach by listening to clients' horror stories, basically their bad experiences of being rushed through high-pressure sales calls often finding themselves locked into 5-year flex-price contract when they thought they’d agreed a 1 year fixed price contract. • We set out to and have established a transparent, client-focused Business-to-Business Sales Process designed to protect both our clients and suppliers. Our Customer Promise We promise to provide you with a clear, written quotation that outlines the cost and contract term based on your estimated annual usage. We will not call or pressure you once you have our quote. We believe this approach ensures customers can make an informed decision in their own time, equipped with all the necessary details to choose the best solution for their business.
Job Description: We are seeking a detail-oriented and organized Business Support Worker to assist with contract processing and administrative tasks. The role involves managing contract documentation, ensuring accuracy and compliance, and maintaining records while adhering to organisational policies and standards. You will be responsible for coordinating with internal and external brokers and suppliers, addressing discrepancies. Proficiency with customer relationship management software, good communication skills, and the ability to prioritise tasks in a fast-paced environment are essential for success in this position. Key Responsibilities: Review, process, and maintain contract documents to ensure accuracy and compliance. Coordinate with internal teams and external parties to resolve contract-related issues. Maintain confidentiality while managing data entry and record-keeping tasks. Identify and address errors or inefficiencies in contract workflows. Ensure timely handling of contract renewals, expirations, and deadlines. Provide administrative support, including correspondence, documentation.
1. Administrative Skills • Document management and organization • Data entry • Maintaining confidentiality • Email and correspondence handling 2. Attention to Detail • Reviewing contracts for accuracy and compliance • Identifying errors or discrepancies in documentation 3. Communication Skills • Clear written and verbal communication • Coordinating with clients, vendors, and internal teams • Explaining contract terms or processes 4. Analytical and Problem-Solving Skills • Addressing and resolving contract-related issues • Identifying inefficiencies in contract workflows 5. Time Management • Prioritising tasks and meeting deadlines • Handling multiple contracts simultaneously • Managing contract renewals and expirations 6. Technical Skills • Proficiency with contract management software • Competence in Microsoft Office (Word, Excel, Outlook) • Understanding of database systems, CRM 7. Interpersonal Skills • Building relationships with stakeholders/Brokers • Team collaboration and support • Customer service focus 8. Adaptability • Responding to changes in policies or procedures • Handling varying workloads and shifting priorities • Working effectively in a fast-paced environment
No formal qualifications are required—your personality, skills, and experience are what matter most. – Confident Communicator: Comfortable engaging with people. - Administrative Skills: Familiarity with, Google Docs, Microsoft Word, and data entry tasks to ensure smooth day-to-day operations. - Interpersonal Skills: Willingness to work with individuals from all walks of life, including those with additional support needs. Desirable – Previous Energy Sales: Experience or training in business, or sales to support, - Social Media Management: Knowledge of platforms like Instagram, Facebook, LinkedIn. Life or Work Experience: Previous roles that showcase your ability to multitask, stay organised.
Ability to work from home