Vacancy: MA - IT Support

About the Company

ng2 Ltd is a wholly-owned subsidiary of ng homes, which is one of Scotland’s leading housing associations with a reputation for delivering excellent pro-active services. Since 2010 ng2 Ltd has developed an excellent track record for delivering a range of high quality services for the housing association and delivering real and sustainable employment opportunities for local people

Job Description

We are looking for someone to work towards completing the SCQF 6 Modern Apprenticeship - IT Support (Digital Technology), to learn and provide IT Support to Staff as required.

Key Responsibilities

• Laptop configuration and operational issues • Microsoft Office 365 application support e.g. Word/Excel/Powerpoint/Sharepoint /Outlook/Teams • Supporting the Association’s Housing Management systems • SONICWALL Firewall configuration and troubleshooting • Providing help-desk support • ICT Inventory Administration • Setting up and amending user details • Arranging and issuing passwords and email addresses • Updating group memberships, folder permissions and VPN access • Windows 10 and Windows Server 2016/2019 administration • Open Housing administration • Document Management administration and support • Windows Domain Active Directory administration • Cisco Telephony support • Workstation configuration and installation • Support on printer issues • Administration of Mobile Device Management. • Two-Factor Authentication support • Provide cyber security support • Treat staff in a professional and courteous manner • Deal with IT enquiries both in person and by telephone • Provide general end user support in use of equipment and systems • Carry out any other duties as appropriate to the apprenticeship

Experience and Knowledge

As this is an entry level position the following would be desirable: • Use of email and word processing skills • Some knowledge/ experience of dealing with customers

Key Skills

As this is an entry level position the following is desirable: • Numerate • Proficient I.T skills and competent in the use of Microsoft Office • Good Telephone skills • Ability to work on own and part of a team • Good organisational skills • Willingness to learn • Ability to document IT procedures

Education, Qualifications and Training

The following is desirable: • SCQF Level 5 or equivalent in English, Maths