Vacancy: Modern Apprentice - Operational Support

About the Company

Glasgow City Health & Social Care Partnership. Joint working between Glasgow City Council, Social Work Services and NHS, Greater Glasgow & Clyde. https://www.myjobscotland.gov.uk/councils/glasgow/working-us https://glasgowcity.hscp.scot/

Job Description

We are looking to recruit Modern Apprentices to help deliver clerical and administrative support within the Home Care Service and to provide a high standard of customer service. This position is predominantly a customer focused call handling service. The aim of Home Care is to support people to live as independently as possible in their own home and receive care that meets their needs and you will be part of that team. If you are enthusiastic about working within administration and who enjoy learning new skills, and potentially a long term career within our organisation, this could be the job for you and would welcome your application.

Key Responsibilities

Deal with a variety of telephone enquiries in relation to Customer Service, Home Care and Alarm Service. Processing of work using Microsoft Outlook and multiple record management systems including direct recording into systems Working with both internal and external organisations Ensuring excellent customer service is provided at all times Working with Home Care Co-ordinators and wider team members and other organisations Communicating with client's families / hospitals and any other relevant people

Experience and Knowledge

There is no requirement for candidates to have administration experience as all training and development will be provided.

Key Skills

Basic IT skills (Microsoft Office packages) Basic literacy and numeracy skills Good verbal and written communications skills Be able to work as part of a team Adapt to learning new skills Reliable, hardworking and shows an enthusiastic positive manner Able to produce work to a high standard, with attention to detail and accuracy Able to follow instructions from your manager and other colleagues Good time-keeping and time management

Education, Qualifications and Training

No qualifications are essential. English, Maths & another subject at standard grade (credit Level) or equivalent Vocational Qualification is desirable.