Vacancy: Modern Apprentice - Operational Support

HSCP- Admin

Modern Apprenticeship

Job Description

We are looking to recruit Modern Apprentices to help deliver clerical and administrative support within the Home Care Service and to provide a high standard of customer service.

This position is predominantly a customer focused call handling service.

The aim of Home Care is to support people to live as independently as possible in their own home and receive care that meets their needs and you will be part of that team.

If you are enthusiastic about working within administration and who enjoy learning new skills, and potentially a long term career within our organisation, this could be the job for you and would welcome your application.

Key Responsibilities

Deal with a variety of telephone enquiries in relation to Customer Service, Home Care and Alarm Service.
Processing of work using Microsoft Outlook and multiple record management systems including direct recording into systems
Working with both internal and external organisations
Ensuring excellent customer service is provided at all times
Working with Home Care Co-ordinators and wider team members and other organisations
Communicating with client's families / hospitals and any other relevant people

Key Skills

Basic IT skills (Microsoft Office packages)
Basic literacy and numeracy skills
Good verbal and written communications skills
Be able to work as part of a team
Adapt to learning new skills
Reliable, hardworking and shows an enthusiastic positive manner
Able to produce work to a high standard, with attention to detail and accuracy
Able to follow instructions from your manager and other colleagues
Good time-keeping and time management

Apprenticeship Framework Level

SVQ level 2 in Business Administration

Apprenticeship Framework Title

Administration and Related

Training Provider

Glasgow City Council