Vacancy: Trainee 1st Line Support Engineer

JOB TITLE: Trainee 1st Line Support Engineer

REFERENCE NUMBER: GGVAC2022-866

HOURS OF WORK : Monday to Friday 9-5
SALARY/WAGE: 23000 / £11.79 p/h
CLOSING DATE: 30/01/2022

Vacancy


Job Description

Indigo are delighted to offer an exciting opportunity to join us as a 1st line support engineer in our operations team. The team is made up of 8 and is the first response to any of our inbound client communications.
There is lots of room for development and progression in this role and is an ideal position for an entry in to the IT industry.

Key Responsibilities

You will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service.
The role will act as the first port of call for the service desk team, exposing yourself to a number of cloud solutions and a real chance to boost your career in the right direction and progression into a 2nd line/Projects role.

Core Responsibilities:
- Answering Fault Desk Calls .
- Diagnosing faults and following the knowledge base to resolve.
- Working with senior engineers to assist with complex support issues and project work.
- Pre-Install works including, software set-up, hardware installations and delivering product training.
- Internal IT Support and management of the internal portfolio.
- Project Management.
- Up-skilling of key client accounts.

Key Skills

Good communication skills, time management and customer service.

Company profile

Indigo Unified Communications are a UK focused Information and Communications technology (ICT) company.
Our aim is to ‘Make IT easy’ by simplifying processes throughout the ICT journey by ensuring our customers have access to our suite of the latest up-to-date managed services.
We are a local company with a UK reach based in the North East of Glasgow with a current head count of 18 staff. We are committed to creating and developing the career paths for our staff and always offer lines of progression as well as training opportunities.
Indigo are a living wage employer and also offer flexible working, private medical care, 25 days annual holiday allowance plus 8 bank holidays observed by the company.
We strive to create a relaxed and welcoming office to ensure our family feel culture and values are felt across the business not only by our staff but by our wide range of well known customers across the UK.

Education, Qualifications and Training

Educated to National 5 Level for English and Maths.
Desirable to be educated to Higher Level for English and/or Computing.
Any further education desirable.

Experience & Knowledge

It would be advantageous if you had current/previous experience working at another MSP as well as exposure to Azure/Azure AD In a 1st Line IT Support Engineer role, or a qualification in a related technology.

Any Additional Requirements

Full UK Driving Licence desired.

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