REFERENCE NUMBER: GGVAC2021-620
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships or directing prospects to the field sales team to close.
An effective telesales representative must be an excellent communicator and have great people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in new customers and developing business.
Contact new and/or existing customers to inform them about a new product or service
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle objections to preserve the company’s reputation
Go the “extra mile”
Keep records of calls and sales and note useful information
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent communication skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
We are a B2B telecoms company at heart selling all aspects of mobile phones & tariffs to broadband/VoIP & WiFi. We also have two sister companies that deal with printing/scanning & energy. We are based in Glasgows style mile Buchanan St and enjoy staff meetings at the iVY when possible. Our values have never changed - customers first!
Must be educated to a minimum of National 4 level.
Although previous experience is helpful, it is not essential as full training will be provided. All we ask is that you have some experience working mobile phones & are willing to learn.
Must be available to start on 1st September