Vacancy: Medical Administrator

Vacancy

Job Description

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis.

Key Responsibilities

• Work confidently and communicate well with the public – booking of appointments, handling enquiries, signposting to alternative services within non medical remit answer and make telephone calls as directed by the workflow
• Computer literacy -Use of various computer packages – EMIS, Docman, word, excel, PowerPoint, general typing, and those relating to a medical practice
• Be able to compile clear concise written letter/reports
• Records filing, scanning, preparation of records requests and reports preparation
• Flexibility – the ability to cover sick leave/annual leave of other staff, if at all possible and/or as deemed necessary
• The ability to work under pressure and multi task
• Work well as a member of the practice team and add to making the Practice a great place to work
• Communicate clearly and concisely in all interactions
• Personal traits – Team player, motivated, enthusiastic, customer service focused, tact and diplomacy, honesty, trustworthiness, reliability.
• Handle mail in and out of the practice
• Liaise with secondary care
• Action requests from GPs
• Handle requests from patients for prescriptions both repeat and acute
• Confidentiality and be aware of data protection legislation including GDPR
• Any other administrative duties

Key Skills

• Adaptability/flexibility
• Compliance & confidentiality
• Accuracy
• Customer service
• IT sills – word excel
• Positive / can do attitude
• Reliabilty
• Good communication skills