Vacancy: MA Administrative Support

JOB TITLE: MA Administrative Support

REFERENCE NUMBER: GGA-2021-562

HOURS OF WORK : 35
SALARY/WAGE: £9,500.40 / £5.22 p/h
CLOSING DATE: 25/07/2021

Modern Apprenticeship


Job Description

To provide front line administrative support to our back office teams, whilst offering advice and assistance to the citizens of Glasgow. This role will provide administrative support across high profile areas of work provided by Glasgow City Council, Glasgow Helping Hero’s and our partners in the third sector. The focus of our work is supporting people ‘holistically’, therefore the successful applicant will have excellent communication skills, both written and verbally with the ability to show empathy.

Key Responsibilities

• Daily administrative processes include: handling correspondence,
Collating reports, data input and ordering office supplies
• Organising and supporting service meetings
• Management of generic email boxes across several sections
• Assisting Glasgow citizens with support and advice by telephone
• Co-ordinating diaries and arranging meetings for senior management
• Preparing timely reports for management
• Assisting with the review of admin processes to ensure these are
efficient and effective
• Management of Social Media updates
• Any other administrative tasks and activities as required by your manager

Key Skills

• Ability to work on own initiative
• Works well as part of a team
• Adaptable to different work priorities and flexile to change
• Able to prioritise workloads
• Shows empathy and provides support when speaking to Glasgow Citizens by telephone
• Confident communicator, both verbally and written
• Motivated to provide the best possible service and support to our citizens and management

Apprenticeship Framework Level

SVQ - Level 2

Apprenticeship Framework Title

Business Admin

Training Provider

Glasgow City Council

Company profile

This is an exciting opportunity to join either our Transformation or Helping Our Heroes team, providing administrative support to colleagues and management but more importantly helping us to support our most vulnerable citizens. This role will provide the opportunity to learn more about our teams within Transformation, including Financial Inclusion, Tackling Poverty, Child Poverty, Improving the Cancer Journey & Long Term Conditions, Glasgow Helps whilst also supporting the Council's renewal plans as we emerge from the pandemic. Helping Our Heroes......

Education, Qualifications and Training

Desirable:
• English Nat 5 or above

Experience & Knowledge

• Knowledge of relevant computer software packages such as
Microsoft Office

• Has an enthusiastic and positive manner

• Demonstrates a flexible approach with the ability to adapt easily to change

• An ability to work as part of a team but also capable of working on own initiative

Any Additional Requirements

N/A

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