REFERENCE NUMBER: GGVAC2021-468
At MadeBrave our people are the driving force behind our award-winning culture, so our team’s experience is everything. We believe work can be a place we love to be, and a thing we truly love to do. We want to be the best place to work in the world, so we need exceptional ‘people-people’ to help us bring that vision to life.
From our hiring approach, team onboarding, to our everyday interactions, must-have admin processes and internal events - our People & Culture Coordinator is key to making sure these things run like clockwork in a flexible but structured way. As a result, they need to be enthusiastic, meticulously organised, approachable and excellent communicators with a human-centric approach.
Reporting directly to the Head of People & Culture, this role supports a variety of areas throughout our team lifecycle including recruitment, onboarding, review cycles, learning and development, engagement strategies, policy review and implementation as well as assisting with general, every day administration - so a clear understanding of how our people strategy supports the success of our OKR (Objectives & Key Results) framework is essential.
Workload Prioritisation: Document, prioritise and track incoming internal HR requests as necessary in line with wider agency commitments and an understanding of both short-term and long-term strategic plans.
Handling Enquiries: Provide up-to-date guidance and support to both team members and people managers on our internal people processes and systems.
Data Management: Ensure accurate data management and record retention of all people-related administration on our dedicated people & recruitment platforms (HiBob and HomeRun) ensuring all practices comply with GDPR (UK) legislation.
Recruitment: Handling all active recruitment. Short-listing applicants as agreed with hiring managers, arranging interviews and coordinating diaries across the team and preparing all post-interview paperwork including employment letters and contracts.
Team Immersion Experience: Work in partnership with our Office Manager and hiring managers to ensure new members of the team have an exceptional pre-boarding and onboarding experience. Continuously reviewing and refining as necessary over time based on team feedback.
Onboarding Coordination: Tracking new team members first three months to ensure there are regular check-points, feedback opportunities and development plans.
Internal Events: Support the HoPC with the implementation of regular internal events which support team-building, engagement and learning across a number of themes and work closely with the Office Manager to surprise and delight our team with ad-hoc treats, surprises and fun events.
Review Cycles: Assist with the organisation and launch of regular review cycles, providing support and guidance to People Managers on process.
Learning & Development: Assist with the collation of data on PDP progression, skills analysis, learning opportunities at agency, team and individuals and support the coordination and delivery of internal learning programmes.
Policy & Handbook management: Working closely with the HoPC to make sure MadeBrave has relevant policies in place which support both the business and ensuring these are updated regularly with any changes and included in our Employee Handbook.
Wiki Management: Work in collaboration with the Office Manager to create and manage internal wiki spaces, ensuring operation how-to’s and need-to-know information is kept updated.
Reporting: Assist with the scheduled reporting on business critical reports such as payroll changes in addition to team engagement surveys and ad-hoc polls for feedback.
Excellent communication skills - able to articulate ideas, opinions and feedback clearly and confidently with a level of self-awareness, self-management and social awareness. Also able to practice active listening, with intent to understand. Excellent writing and presentation skills.
Inquisitive and curious mind - an eagerness to learn continuously and seek out creative solutions to problems.
Meticulous organisation skills - able to handle high volumes of requests in a methodical and logical manner, continually reassess priorities and respond to requests in a timely way.
Administration skills - demonstrable experience using administration tools and knowledge of working applications (examples include Google Suite, Microsoft Word & Excel)
Attention to Detail: exceptional attention to detail, able to proof-read and spot-check complex data and spot anomalies with ease.
People/HR experience - A working knowledge of HR administration processes.
Discretion & diplomacy - An ability to exercise discretion and adhere to confidentiality requirements when handling sensitive data.
Hi, we’re MadeBrave, a global strategic brand agency, based in Glasgow. We're known for bringing projects to life through clever design thinking, leading technology and creative campaigns.
Our HQ is based in Glasgow's East End, just off London Road and we currently employ just under 50 team members. Right now, we're all working remotely but we're planning on reopening our office just as soon as it's safe to do so. Once we are open, we're offering our team the opportunity to work flexibly, and our new Flexible Working Policy covers 3 areas, location, hours and leave. We are committed to creating an inclusive and diverse workplace, and understand tat benefits that working flexibility can bring to both our business and our team.
We are truly proud of our business and the culture we promote here at MadeBrave. For us, creating a truly great culture means having a really clear purpose and values which reinforce those, we bring these to life through the policies and actions we take to look after our people and the world around us.
You can find our more about us here: www.madebrave.com
Essential: Computer literacy training, must have excellent digital skills.
Desirable: qualifications in business, administration or HR.
Previous experience of working within a fast-paced office environment and handling multiple priorities simultaneously essential.
Provisional interview dates: Early May
Provisional start date: Early June