JOB TITLE: Factoring Administrator (Modern Apprenticeship)

REFERENCE NUMBER: GGA-2019-38

HOURS OF WORK : 35
SALARY/WAGE: £16,421-£16,467 / £16,421-£16,467 p/h
CLOSING DATE: 16/02/2020

Modern Apprenticeship


Job Description

The purpose of this role is to: - Contribute to the provision of excellent factoring service to the Association’s owners and sharing owners at first point of contact for a wide range of enquiries and issues. - Provide information and redirect enquiries as necessary from owners and sharing owners to the appropriate person within Govan Housing Association who can deal with the enquiry. - Contribute to carrying out the administration of the key services and functions of the factoring service. The holder of this role will be specifically expected to: - Provide information to owners and sharing owners contacting the Association across a wide range of enquiries directly with the customers themselves, or redirect them to the appropriate person within the organisation who can deal with the enquiry. - Contribute to dealing with factoring administration activities including, maintaining records, handling correspondence, inputting data and providing statistics. - Contribute towards providing a highly informative and helpful service, effectively dealing with customer enquiries or redirecting them to the appropriate person, in a professional and friendly manner. - Contribute with factoring arrears control and monitoring. - Commit to supporting different service areas across the organisation to increase knowledge of all aspects of the Association’s business. - Deliver on the Association’s customer service commitment by providing excellent customer service in all interaction with owners, shared owners, other customers and colleagues alike.

Key Responsibilities

Contribute to processing the issue and amendment of invoices accurately and on time and contribute towards work that supports the annual review of fees and charges. - Promote a range of payment methods and services. - Process payments and update computerised records on all actions taken and information given to customers. Send out letters and mandates as required by the Factoring Assistant. - Contribute to monitoring owners’ accounts and providing administration support towards the debt recovery service. - Contribute towards proving administrative support to the -Factoring Assistant by replying to standard enquiries, maintaining databases, producing standard letters and forms, filing, photocopying, circulating information, etc.

Key Skills

Ability to learn and apply knowledge quickly. Good general standard of education. Experience of working as part of a team and also working independently. Word-processing packages to produce correspondence, reports, mail merge etc. Customers service skills.

Apprenticeship Framework Level

SVQ Level 2/3

Apprenticeship Framework Title

Housing

Training Provider

Govan Housing Association

Company profile

Govan Housing Association is a community focused Registered Social Landlord based in Govan, Glasgow. With over 45 years of operating in the housing sector, the Association now manages approximately 1,600 socially rented properties and over 580 factored properties as well as taking an active role in the regeneration of the area and continuing to improve the quality of life of residents.

Education, Qualifications and Training

Good general standard of education to include Maths and English

Experience & Knowledge

No experience required as full on the job training will be provided.

Any Additional Requirements

None

New vacancies

Job title
Job type
Salary
Area
Closing date
Administration Assistant
Vacancy
£11,700
Glasgow North East
02 February 2020
Administrative Apprentice
Modern Apprenticeship
£8,226
Glasgow South
26 January 2020
Administrator
Modern Apprenticeship
£17,550
Glasgow City Centre
16 February 2020
Apprentice Mechanic
Modern Apprenticeship
£8,226
Glasgow South
02 February 2020
Childcare Practitioner
Vacancy
£16,380
Glasgow North West
26 January 2020
Factoring Administrator (Modern Apprenticeship)
Modern Apprenticeship
£16,421-£16,467
Glasgow South
16 February 2020
Hairdressing Apprentice (MA)
Modern Apprenticeship
£8226
Glasgow North West
02 February 2020
Housing Support Assistant
Vacancy
14664
Glasgow Wide
02 February 2020
Restaurant Server
Vacancy
£16,380
Glasgow City Centre
09 February 2020
RETAIL SALES
Vacancy
£18,200
Glasgow South
26 January 2020
Support Practitioner
Modern Apprenticeship
£8,226
Glasgow North West
02 February 2020
Trainee Dental Nurse
Modern Apprenticeship
£8,873
Glasgow North West
02 February 2020
Trainee Early Learning and Chilcare Educator
Modern Apprenticeship
£9402
Glasgow South
02 February 2020