Vacancy: Studio Manager & Social Media Coordinator

About the Company

Och Vegan is a small, independent business based in Glasgow, making natural soaps and vegan skincare by hand. We’ve been around since 2019 and have grown to a team of 5, working closely together in a friendly, hands-on studio. All of our products are plastic-free, cruelty-free, and made using natural ingredients like clays, botanicals, and essential oils. We sell online, at markets and events, and through over 100 stockists across the UK — from gift shops to council-run museums and galleries. We care deeply about sustainability and want to make it easy (and lovely) for people to choose ethical skincare. Working here means being part of a values-led, creative environment where your input really matters. We’re always up for new ideas, and everyone gets involved in shaping the business. You’ll get to work with beautiful products, a passionate team, and a growing community of like-minded customers.

Job Description and Key Responsibilities

We are looking for a Studio Manager to support the day-to-day operations of our soap-making studio, with a particular focus on marketing and social media coordination. The role involves overseeing studio workflows, supporting the team, and helping to plan and execute content across digital platforms. This position is well-suited to someone with strong organisational skills and an interest in sustainable skincare and ethical business practices. Key Responsibilities: Studio Management & Production Assistance: Oversee daily operations in our soap studio, ensuring orders are fulfilled accurately and on time. Support the team with hands-on tasks like bevelling, wrapping soaps, and assembling gift sets. Order Review & Problem Resolution: Check all outgoing orders for accuracy and work quickly to resolve any issues, helping maintain a high standard of customer satisfaction. Strategic Development: Work closely with the directors on planning and delivering development strategies aligned with Och Vegan’s values and growth plans. Marketing & Content Coordination: Plan and coordinate marketing activities across our channels. This includes creating and scheduling social media content, managing campaigns, and supporting email marketing and website updates. B2B Relations & Communication: Support our relationships with wholesale customers by providing regular updates, responding to inquiries, and sharing new product launches or promotions. Market and Event Participation: Occasionally represent Och Vegan at events and markets (up to 2 weekends/month). Share our story, chat with customers, and help with setup and sales. Product Creation & Testing: Get involved in soap and skincare production and be among the first to test new products. Share feedback to support product development.

Experience, Knowledge and Key Skills

Key Skills - Strong Time Management: Able to juggle multiple tasks, meet deadlines, and keep things running smoothly. - Social Media Savvy: Confident using platforms like Instagram, Facebook, and TikTok to create and schedule engaging content. - Basic Design & Content Tools: Comfortable using Canva or similar tools to create simple graphics and marketing materials. - Hands-On & Practical: Good manual skills for prepping and packaging products with care and precision. - Detail-Oriented: Pays close attention to both physical product quality and accuracy in digital content. - Tech-Comfortable: Familiar with basic computer tasks, emails, spreadsheets, and order management systems. - Good Communicator: Clear, friendly communication with both the team and customers. Able to deal with unexpected issues calmly. - Team Support: Experience in supporting or leading a team and creating a positive, efficient work environment. Experience & Knowledge - Marketing & Social Media: Experience creating content or managing business social media accounts is ideal. - E-Commerce Tools: Familiarity with platforms like Shopify, Mailchimp, or Meta Business Suite is a bonus. - Working in a Small Team: Any experience in small business or studio settings, especially hands-on roles, is valuable. - Eco & Skincare Interest: A genuine interest in natural skincare, vegan products, and sustainability is important. - Events & Customer Engagement: Experience or willingness to attend markets or pop-up events and represent the brand is desirable.

Education, Qualifications and Training

Essential: Must be educated to a minimum of National 4 level (or equivalent). Basic digital skills, including confidence using a computer for emails, spreadsheets, and online tools. Strong written and verbal English communication. Willingness to complete on-the-job training in studio processes, product handling, and content scheduling tools. Desirable / Ideal: A qualification or training in marketing, social media, content creation, or a related field. Any previous training in customer service, retail, or small business operations. Experience or certification in photography, digital media, or design (e.g. Canva, Meta tools, basic editing apps). Interest in or experience with e-commerce platforms like WooCommerce. A valid driving licence is a bonus.