Vacancy: MA Housing

About the Company

Linthouse Housing Association - Social Housing Provider, based in Cressy Street, G51 1RB. We manage 1300 properties and have around 35 employees. We adhere to our Listen Hear Act culture and provide the best possible service to all our customers, who are from a diverse range of backgrounds. We offer excellent terms and conditions in line with Employers in Voluntary Housing (EVH).

Job Description and Key Responsibilities

The main focus of the role in our Housing Management team is to ensure our customers are satisfied with all aspects of the service we provide and that our tenancies are managed within current legal context and with assistance from the third sector. The main focus of the role within our Wider Role team is to support our customers out with our core housing responsibilities, including providing welfare rights advice, tenancy support and community engagement activities.

Experience, Knowledge and Key Skills

Essential: Good customer service skills, both in person and over telephone. Good communication skills and a positive attitude in your approach to work. Reasonable level of IT literacy required. Must be responsible and willing to adhere to office health and safety alongside our code of conduct. Desirable: Experience of customer service, using all Microsoft packages and an interest in helping people within the local community. Be comfortable working individually and as part of a team.

Education, Qualifications and Training

Must achieve SVQ Level 2 in Housing and CIH Level 3 in Housing throughout 2 year apprenticeship