REFERENCE NUMBER: GGA-2020-260
DUE TO FUNDING CRITERIA, THIS VACANCY IS AVAILABLE TO THE FOLLOWING:
16-19 YEAR OLDS
20-29 YEAR OLDS WITH A DISABILITY
20-29 YEAR OLDS WHO ARE CARE EXPERIENCED
The Modern Apprentice will assist the front-line delivery of the integrated ICJ/LTC & Macmillan service by providing a first point of contact for clients via a range of channels including telephone, on-line, e-mail or written correspondence. This role may involve regular contact with customers from a vulnerable client group, who may become distressed, so it would be vital the apprentice had the ability to deal with any issues raised in a sensitive, confidential and considerate manner, however full training will be provided.
Partnership working will be a pivotal part of this role, as you will be liaising directly with the Department Of Works & Pensions, NHS, Macmillan and other charitable organisations.
Supporting the service’s daily operational effectiveness by assisting customers directly.
Proving admin support specifically relating to housing, working alongside our in-house housing professional.
Daily administrative processes including: handling correspondence, collating reports, data input, organising and supporting service meetings.
Co-ordinating mobile workers diaries and arranging client appointments (on NHS sites).
Preparing basic reports for management.
Utilising of applications and IT packages including Advice Pro, Carefirst and Academy (training will be provided).
Computer literacy, specifically all Microsoft packages (Word, Excel, PowerPoint etc)
Awareness of all social media platforms
Excellent people skills
Emotional resilience and ability to deal with vulnerable client groups
SVQ Level 2
Glasgow City Council
Glasgow City Council (GCC) in partnership with Macmillan Cancer Support has established a conditions specific service across the city to provide information, advice and support to clients diagnosed with a long term health condition such as cancer, heart disease, stroke, COPD, cystic fibrosis and Huntington’s disease. The team providing the service, Improving the Cancer Journey and Long Term Conditions & Macmillan (ICJ/LTC & Macmillan), is based within Financial Services.
Nat 5 English or above is essential
No Experience necessary but the ability to confidently communicate both verbally over the telephone and in writing is essential.
Start date is negotiable depending on exams. Information in relation to the Improving the Cancer Journey team and their remit can be sought directly by contacting Kirsty Whiteside or Fiona McGill on 0141 287 1525.