REFERENCE NUMBER: GGA-2020-215
DUE TO FUNDING CRITERIA, THIS VACANCY IS AVAILABLE TO THE FOLLOWING:
16-19 YEAR OLDS
20-29 YEAR OLDS WITH A DISABILITY
20-29 YEAR OLDS WHO ARE CARE EXPERIENCED
First and foremost, we expect all our employees to provide the very highest standards of customer service, as well as building up a knowledge of the services we provide and the processes needed to deliver them.
The successful candidate will carry out a range of clerical, administration and contact duties which includes face to face, telephone and email enquiries.
There will be times where you’ll need to use various IT systems and application to process requests and log information, therefore good PC skills and knowledge of Microsoft Office packages are really important.
As a Modern Apprentice, as well as working in your day-to-day role, you will be studying towards a Scottish Vocational Qualification (SVQ). During your apprenticeship you will work towards your qualification, whilst being able to apply your learning to the real life business environment. In turn, you will receive first class training, excellent conditions and experience of working in one of Glasgow’s leading employers.
Willing to provide the very highest standards of customer service to everyone using our services.
Ability to talk to people in a polite and articulate way.
Excellent written communication skills.
An enthusiastic and positive attitude.
The ability to produce work to a high standard, with attention to detail and accuracy.
The ability to prioritise and co-ordinate tasks efficiently, ensuring all deadlines are met.
The ability to follow instructions from your manager and other colleagues.
The ability to work effectively as part of a team.
Willing to work towards achievement of a Scottish Vocational Qualification (SVQ) at an appropriate level.
Knowledge of Microsoft Office packages
Attention to detail
SVQ Level 2
Glasgow City Council
Glasgow City Council (GCC) is the largest local authority in Scotland, with 24,000 employees who provide Glasgow residents with a diverse range of services in their roles.
Customer and Business Services (CBS) provides admin support for a number of council departments, such as Financial Services, Development and Regeneration Services and the Chief Executive’s Department. This means that we have Modern Apprentices providing support services in a number of different locations across the city.
The roles we are able to offer present a fantastic opportunity to those wishing to gain a wide range of administration, customer service and business experience within one organisation.
Providing excellent customer service is a priority for us and we want to make sure that all our customers are dealt with in a friendly, polite and professional way. We are the first point of contact for the majority of our customers; and our aim is to deal with their enquiries promptly, courteously and accurately.
Nat 4 English is desirable
A good general education. You should have basic PC skills and a knowledge of Microsoft Office software.