Vacancy: Welfare Benefits Trainee

About the Company

Wheatley Group is the largest housing, care and property management provider in Scotland

Job Description and Key Responsibilities

We have an exciting opportunity for a new Welfare Benefits Trainee to join our team here at Wheatley Group. We are looking for individuals who are passionate about making a difference to people’s lives. Our Welfare Benefits Trainees will support our Welfare Benefits Officers in providing and efficient and effective welfare benefits advice service to our customers. You will ensure customers understand their entitlement to welfare services and other internal and external wrap around support services that support our customers. What you will be doing: • Working alongside experienced Welfare Benefits Advisors to understand and support the delivery of welfare benefits advice. • Arranging appointments and liaise with clients to gather important information for benefit checks. • Conducting benefit checks to ensure that clients are receiving their entitled benefits. • Supporting clients in applying for benefits and provide ongoing assistance as needed. • Contributing to the efficient and effective delivery of welfare benefits services.

Experience, Knowledge and Key Skills

We want our Welfare Benefits Trainee to be able to demonstrate the following behaviours and competencies: • Put customers at the heart of everything we do • Be a good listener • Excellent communication skills • Ability to work using own initiative to find solutions • Self aware and self motivated • Excellent time management skills • Work well under pressure and multi task • Computer literate • Ability to take responsibility for own learning and continuous improvement • Ability to represent Wheatley Group in a positive and effective manner • Ability to participate within and across various teams • Take personal pride in getting the job done • Use professional judgement to achieve creative solutions and deliver great outcomes for customers Be flexible and adaptable to change

Education, Qualifications and Training

Educated to SCQF level 5, which includes National 5 or SVQ or Standard Grades at Credit level or equivalent or National Certificate in Advice and Guidance, Customer Care, Administration or equivalent area