Vacancy: MA Technical support field engineer

JOB TITLE: MA Technical support field engineer

REFERENCE NUMBER: GGA-2023-1591

HOURS OF WORK : 9am-5pm
SALARY/WAGE: £11,830 / £6.50 p/h
CLOSING DATE: 11/12/2023

Yellowcom


Modern Apprenticeship


Job Description

This is a hybrid role which will be part office based and part field based. This is also a new role with huge potential to progress in to our full field based engineer team.

Key Responsibilities

• Being confident when answering the phone
• Having a professional manner when dealing with clients and customers.
• Taking ownership of customer enquiries and managing to completion (enquires will vary but will mainly concern the customer’s mobiles, phone system, broadband)
• Customising phone systems remotely as per customer requests
• Troubleshooting faults with regards to the customer's phone system, broadband & mobiles
• Contributing to the growth of the business

Key Skills

• Technically minded with strong problem-solving skills
• Good communication skills
• An organised person who is self driven
• An emphasis on accuracy and attention to detail
• Forward thinking and positive mindset
• Advantageous to have experience within telecoms industry but not essential
• A full UK Driving license.

Apprenticeship Framework Level

SCQF Level 6

Apprenticeship Framework Title

Diploma in Digital Technologies

Training Provider

Set Training & Resourcing

Company profile

we are a successful independent Communications Companies. A local, national and International specialists of Telecoms Installation, Maintenance and support to the Telecoms Channel, with a large client base that is till growing.

Education, Qualifications and Training

• Nat 5 Maths
• Nat 5 English
• Experience or qualification within IT

Experience & Knowledge

• Experience or qualification within IT
Knowledge of IT Hardware is desirable

Any Additional Requirements

A Full UK Driving license

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