Vacancy: MA Business Administration

Glasgow City Council - Strathclyde Pension Fund

Modern Apprenticeship

Job Description

Due to funding criteria these vacancies are available to:
- 16-19 year olds
- 20-29 year olds with a disability
- 20-29 year olds who are care experienced

We are looking to recruit Business Administration Modern Apprentices to help deliver clerical and administrative support within SPFO and to provide a high standard of customer service.

General administrative support includes:
Processing incoming and outgoing mail
Dealing with enquiries from members and employers via telephone, letter and email
Promoting our digital services including website and member online portal

Providing support in all areas of pension administration including:
Processing a range of benefit and payroll calculations via the pension administration system
Use of task management and document imaging systems
Data maintenance of member records

Communicating with all stakeholders who are:
Members
Employers
External organisations

Key Responsibilities

Successful candidates will provide support in all areas of the business that includes:

• Operating a contact centre and promoting digital services
• Working in partnership with employers to ensure accuracy of our member database
• Maintaining the pension system to comply with LGPS regulations
• Processing a range of pension calculations
• Processing a variety of financial transactions and paying monthly pensions
• Working within required timescales

Candidates must show commitment to achieving an SVQ level 2 in Business Administration. Throughout the programme candidates will receive training, support and on the job experience.

There could be opportunity to progress to an SCQF level 6 in Digital Applications upon completion of the SVQ Level 2

Key Skills

Candidates are required to demonstrate:

Good verbal and written communications skills
Be able to work as part of a team
Adapt to learning new skills
Reliable, hardworking and shows an enthusiastic positive manner
Produce work to a high standard

Apprenticeship Framework Level

SVQ Level 2

Apprenticeship Framework Title

Business Administration

Training Provider

Glasgow City Council