Vacancy: MA Customer Service Advisor

JOB TITLE: MA Customer Service Advisor

REFERENCE NUMBER: GGA-2023-1392

HOURS OF WORK : 40
SALARY/WAGE: £12,459 / £5.99 p/h
CLOSING DATE: 17/04/2023

Douglas Park Glasgow


Modern Apprenticeship


Job Description

Assess customer's needs and advise on service and/or repair requirements and sell additional products and services.
Supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved.
Maintain up-to-date knowledge of vehicle service, repair and warranty policies and product changes.
Monitor progress in workshop to ensure promised delivery times are met.

Key Responsibilities

Welcoming our customers.
Creating new jobcards for Retail, Internal and Warranty customers
Invoicing jobcards.
Working closely with our technicians and parts department.

Key Skills

Must be confident on the telephone.
Must have basic computer skills.
This is a customer facing role and you must be confident helping our customers and liaising with other staff members

Apprenticeship Framework Level

level 3

Apprenticeship Framework Title

Service Advisor Level 3

Training Provider

Remit

Company profile

Douglas Park are an authorised car and motorcycle dealer.

Remit Group has recruitment and training solutions that have helped thousands of businesses to find effective, affordable ways to keep their business profitable

Education, Qualifications and Training

National 4 Mathematics, English grades required.

Experience & Knowledge

No experience necessary as full training will be given. But you must be willing to learn.

Any Additional Requirements

After initial training by Remit and certification achieved by the trainee you will be trained to BMW service advisor certification level and this will be done through the BMW Academy.

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