Vacancy: MA Office Administrator / Business Administration

Modern Apprenticeship

Job Description

This is a full-time, permanent, office-based role within Glasgow

Duties and Responsibilities:

• Address the individual needs of each customer in a professional and respectful manner, using an appropriate tone and communication style.
• Provision of administration support to internal staff and business centre.
• Dealing with queries via telephone, email and in person
• Service customer contract agreements, including retention of business if customer looking to cancel agreement
• Processing invoices and customer contract changes
• Liaise with relevant departments to assist provision of company information to customers and relevant third-party contractors • Covering reception when necessary
• All general office admin tasks Skills required:
• Previous experience in office administration/reception is not required as training will be provided.
• A customer focused attitude with excellent customer service skills
• Excellent communication skills • Organised and great attention to detail
• Empathetic and friendly telephone manner
• Knowledge in MS office is relevant to this position

Key Responsibilities

• Address the individual needs of each customer in a professional and respectful manner, using an appropriate tone and communication style.
• Provision of administration support to internal staff and business centre.
• Dealing with queries via telephone, email and in person
• Service customer contract agreements, including retention of business if customer looking to cancel agreement
• Processing invoices and customer contract changes
• Liaise with relevant departments to assist provision of company information to customers and relevant third-party contractors • Covering reception when necessary
• All general office admin tasks Skills required:
• Previous experience in office administration/reception is not required as training will be provided.
• A customer focused attitude with excellent customer service skills
• Excellent communication skills • Organised and great attention to detail
• Empathetic and friendly telephone manner
• Knowledge in MS office is relevant to this position

Key Skills

Problem solving skills and the ability to work on your own initiative

Apprenticeship Framework Level

39

Apprenticeship Framework Title

MA Business and Administration IT Support

Training Provider

SET Training