Vacancy: Assistant Shop Manager

JOB TITLE: Assistant Shop Manager

REFERENCE NUMBER: GGVAC2022-1274

HOURS OF WORK : 38-40hrs
SALARY/WAGE: £19,562.40 / £9.90 p/h
CLOSING DATE: 11/12/2022

Vacancy


Job Description

• Assume and accept responsibility for all Shop Manager’s duties in their absence.
• Being part of the Management Team creating a friendly, pleasant and welcoming environment in your shop at all times.
• Opening the shop for the staff each day to be ready to serve our first customer for 9am.
• Full management, leadership and team building of shop staff.
• Responsible for giving each employee their daily duties and areas to be working in.
• Drawing up the work rota ensuring that either the Shop Manager or Assistant Shop Manager is on the premises at all times.
• Lead team meeting’s and communicate with shop staff.
• Working with HR Department with staffing issues following company policy and procedures.
• Process weekly Home Hardware (Scotland) Ltd and Head Office computer updates ensuring all ticket updates are replaced.
• Re printing of missing price tickets on a daily basis.
• Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the company’s related products list.
• Help to promote the company website as an online brochure for shop customers to use.
• Promote the company’s delivery service to shop customers.
• Deal with all shop complaints / faulty products from customers.
• Oversee the running of the shop ensuring all cleaning and maintenance is carried out in accordance with Health and Safety Regulations and Guidance.
• Outstanding housekeeping levels within the shop.
• Ensure shop is kept correctly stocked with goods in accordance with the merchandising and stock rotation procedures.
• Liaise with buyers on new stock lines and actively promote the disposal of obsolete stock lines.
• Responsible for the transfer and receipt of goods moving between branches, maintaining the correct stock levels at all time.
• Arrange in-store promotions.
• Completing and ensuring risk assessments are complied with.
• Ensuring that all sales are charged at the correct price and paid for by customers and staff members.
• Be responsible for full shop security. Notification of key holder changes both temporary and permanent to the local police and to the Directors.
• Accurate management of shop monies including cashing up sheet, balancing and banking.
• Ownership of seasonal stock changes, shop windows, in-store displays and ticketing in line with the promotions.
• Maximise your shop window display ensuring that it is attractive to the eye and that all products are ticketed.
• Order stock, ensure stock control, merchandise buying and mark-ups are in line with current company policy.
• Insure that all goods are accounted for on Home Hardware (Scotland) Ltd invoices and direct supplier invoices before adding to the stock control system. Claiming for any faulty, missing or incorrect goods following the appropriate procedure.
• Responsible for ongoing stock checks and organisation of annual stocktaking.
• Insure all general and recyclable waste is returned to Home Hardware (Scotland) Ltd in accordance with their waste procedure.
• All Health & Safety matters in accordance with the company’s Health & Safety Policy Document.
• All Fire Safety matters in accordance with the company’s Fire Action Plan.
• Carry out duties as required from time to time by the General Manager and/or Directors.

Key Responsibilities

• Assume and accept responsibility for all Shop Manager’s duties in their absence.
• Being part of the Management Team creating a friendly, pleasant and welcoming environment in your shop at all times.
• Opening the shop for the staff each day to be ready to serve our first customer for 9am.
• Full management, leadership and team building of shop staff.
• Responsible for giving each employee their daily duties and areas to be working in.
• Drawing up the work rota ensuring that either the Shop Manager or Assistant Shop Manager is on the premises at all times.
• Lead team meeting’s and communicate with shop staff.
• Working with HR Department with staffing issues following company policy and procedures.
• Process weekly Home Hardware (Scotland) Ltd and Head Office computer updates ensuring all ticket updates are replaced.
• Re printing of missing price tickets on a daily basis.
• Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the company’s related products list.
• Help to promote the company website as an online brochure for shop customers to use.
• Promote the company’s delivery service to shop customers.
• Deal with all shop complaints / faulty products from customers.
• Oversee the running of the shop ensuring all cleaning and maintenance is carried out in accordance with Health and Safety Regulations and Guidance.
• Outstanding housekeeping levels within the shop.
• Ensure shop is kept correctly stocked with goods in accordance with the merchandising and stock rotation procedures.
• Liaise with buyers on new stock lines and actively promote the disposal of obsolete stock lines.
• Responsible for the transfer and receipt of goods moving between branches, maintaining the correct stock levels at all time.
• Arrange in-store promotions.
• Completing and ensuring risk assessments are complied with.
• Ensuring that all sales are charged at the correct price and paid for by customers and staff members.
• Be responsible for full shop security. Notification of key holder changes both temporary and permanent to the local police and to the Directors.
• Accurate management of shop monies including cashing up sheet, balancing and banking.
• Ownership of seasonal stock changes, shop windows, in-store displays and ticketing in line with the promotions.
• Maximise your shop window display ensuring that it is attractive to the eye and that all products are ticketed.
• Order stock, ensure stock control, merchandise buying and mark-ups are in line with current company policy.
• Insure that all goods are accounted for on Home Hardware (Scotland) Ltd invoices and direct supplier invoices before adding to the stock control system. Claiming for any faulty, missing or incorrect goods following the appropriate procedure.
• Responsible for ongoing stock checks and organisation of annual stocktaking.
• Insure all general and recyclable waste is returned to Home Hardware (Scotland) Ltd in accordance with their waste procedure.
• All Health & Safety matters in accordance with the company’s Health & Safety Policy Document.
• All Fire Safety matters in accordance with the company’s Fire Action Plan.
• Carry out duties as required from time to time by the General Manager and/or Directors.

Key Skills

• Management, leadership and team building skills.
• Excellent customer service skills.
• Organisational skills and the ability to multitask.
• Good time keeping.
• High level of personal hygiene.
• Comply at all times with the company dress code.
• Flexible in the hours you are able to work.
• Good communication skills.
• Comply at all times with company Health & Safety policy

Company profile

We are a retailer in the following areas: Hardware, Furniture, Furnishings, Wallpaper, Specialist Tools, Paint mixing, Key-cutting, Paint, etc.
We trade in store, at showroom and online
We have a hardware store and furniture showroom in the South side of Glasgow
We employ 15 staff FT and PT
We believe in serving the community and as a result we look to employ from within the the community

Education, Qualifications and Training

GCSE / Scottish or equivalent

Experience & Knowledge

Efficient working knowledge of Microsoft Office
Excellent communicator – written & spoken – with strong presentation skills
People management experience
Leadership & people skills – being able to encourage your team daily and help them adapt through change
Experience of a retail environment, including customer interaction & visual merchandising

Any Additional Requirements

Customer Focus
Delivering Results
Flexible Thinking
Communication
Team Working
Working Within the Company’s Values, Procedures & Policies

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