Vacancy: Administrator

JOB TITLE: Administrator

REFERENCE NUMBER: GGVAC2022-1264

HOURS OF WORK : 35 hours
SALARY/WAGE: £18,348 / 10.08 p/h
CLOSING DATE: 11/12/2022

Vacancy


Job Description

We are looking for motivated individuals to join us to offer administrative support to the Employability Team Leaders and the wider employability team. This opportunity is ideal for an person who is keen to explore working in a professional environment and ambitious to gain interpersonal and organisational skills.

While no day is the same, key include answering phone calls, monitoring and responding to emails, assisting support workers and employment advisors with paperwork, filing documents, recording notes from meetings, calling participants and schedule appointments in diary, generally a communication relay between management, staff and the participants who engage with our service. By ensuring all parties receive necessary information and that this information is accurate, create a linear experience of engagement with our service.


Our office is open 9am-9pm Monday - Thursday 9am-5pm Friday and 9am - 1pm on a Saturday

Key Responsibilities

Key Responsibilities.
• Liaising with the employability team and other inhouse services (Counselling, Wellbeing, Training, Community Justice, Peer education and corporate services) to ensure projects progress smoothly

• Monitor and manage our in-house databases by observing, recording, and refining internal workflows and company guidelines to ensure consistent, high-quality support
• Provide support at meetings in person or on the telephone; answering or directing inquiries including taking and disseminate minutes
• Accurately receive, process, and activate referrals from partner agencies
• Plan and co-ordinate events and opportunities for training/information sharing
• Provide a point of contact in the absence of the named staff member, to facilitate appointments/maintain contact/ongoing support
• To manage and allocate petty cash while keeping accurate records
• Arrange hospitality and catering for meetings as required
• Preparing reports on referrals, engagement, and opportunities for participants ensuring procedures are followed
• Communicating on behalf of the Senior management and other external partners and services
• To Support the organisation with answering phone calls and arrange appointments and meetings
• General administrative and project related activities such as Archiving/Photocopying/Scanning
• Manage social media platforms, Twitter, Instagram, and Facebook
• To welcome personal callers to the office, provide them with tea / coffee as required and notify the relevant member of staff of their arrival
• To provide clerical and administrative support to GCA, including competent use of Microsoft Word, Excel, and Access, general filing, and operation of office systems.
• To help maintain the office in a clean, tidy, and well-ordered state.
• Any other duties as required in relation to the role

Key Skills

• We are looking for an individual who is enjoys being part of a team and comfortable with working independently
• Someone who has the ability answer telephone calls, take accurate messages, and pass them to the appropriate person.
• To support with all visitors to the office, in a sensitive, courteous, and appropriate manner.
• The ability to multitask while maintaining attention to detail

Company profile

Glasgow Council on Alcohol (GCA) has provided community based alcohol and drug interventions for over 50 years and is the oldest established Council on Alcohol in Scotland. GCA supports individuals and their families who are experiencing problems with alcohol and commonly present with multiple complex issues linked to life experiences and the negative impact and underlying issues caused by alcohol and drug misuse.

GCA’s person-centered ethos and care planning process supports the individual to identify, prioritise and achieve their goals. Each person’s journey is personal to them therefore GCA is flexible in its approach, responding to individual needs and continually consulting with the individuals in receipt of their services. GCA adopts a multifaceted approach and uses innovative and creative methods of engaging with individuals using the service.

Much of this important work of GCA is carried out by our dedicated volunteers, who come from a range of complex and diverse backgrounds where mental and physical health can be a barrier. GCA was the pioneer Council on Alcohol in the UK, to recruit, select, train, deploy and supervise volunteer counsellors. We are privileged to have 64 volunteers engaged with GCA of these there are 35 experienced counsellors working across Glasgow City providing valuable support and cost-effective service. GCA prides itself and values the extensive contribution volunteers bring to the organisation and in doing so provides opportunities which helps contribute to employability outcomes for Glasgow’s citizens.

Education, Qualifications and Training

• Office Administration / IT/ Business Administration (Desirable)
• Standard Grade English (Desirable)
• Microsoft Office - Microsoft Word, Excel and Outlook
• Microsoft Access
• Zoom & Microsoft Teams

Experience & Knowledge

Full training will be provided for this post, inclusive of core GCA training, such as, Call Handling, Adult and Child protection, Motivational Interviewing. As a supportive employer we will work with the successful applicants to refine professional workplace behaviors by inhouse and external training where appropriate.

Any Additional Requirements

Flexible and Willing to learn.

New vacancies

Job title
Job type
Salary
Area
Closing date
Vacancy
£19,562.40 to £24,000 Depending on Experience
Glasgow North West
04 December 2022
Modern Apprenticeship
£16,000
Glasgow South
04 December 2022
Modern Apprenticeship
£9,900
Glasgow North West
04 December 2022
Modern Apprenticeship
£12,194
Glasgow City Centre
04 December 2022
Vacancy
£20,800
Glasgow South
04 December 2022
Modern Apprenticeship
£9,900.80
Glasgow North East
06 December 2022
Vacancy
£18,348
Glasgow Wide
11 December 2022
Vacancy
£18,018
Glasgow City Centre
11 December 2022
Vacancy
£19,562.40
Glasgow South
11 December 2022
Modern Apprenticeship
£15,797.60
Glasgow North West
11 December 2022
Vacancy
£18,018
Glasgow North East
11 December 2022
Vacancy
£18,018
Glasgow North East
11 December 2022
Vacancy
£18,018
Glasgow North East
11 December 2022
Vacancy
£24,750
Glasgow Wide
11 December 2022
Vacancy
£18,018
Glasgow North East
11 December 2022
Vacancy
£18,018
Glasgow City Centre
11 December 2022
Modern Apprenticeship
£10,608
Glasgow City Centre
11 December 2022
Modern Apprenticeship
£14,560
Glasgow North East
11 December 2022
Modern Apprenticeship
£9,900
Glasgow City Centre
11 December 2022
Modern Apprenticeship
£16,325
Glasgow North West
11 December 2022
Modern Apprenticeship
£15,600
Glasgow Wide
11 December 2022
Modern Apprenticeship
£9,900
Glasgow South
11 December 2022
Modern Apprenticeship
£9,900
Glasgow South
11 December 2022
Modern Apprenticeship
£10,608 with opportunity to make commission
Glasgow South
11 December 2022
Modern Apprenticeship
£9,900.80
Glasgow South
11 December 2022
Modern Apprenticeship
£11.315
Glasgow South
11 December 2022
Modern Apprenticeship
£15.200
Glasgow North East
11 December 2022
Modern Apprenticeship
£9,900.80
Glasgow North East
11 December 2022
Vacancy
£18,200
Glasgow North West
11 December 2022
Vacancy
£18,018
Glasgow North East
11 December 2022
Modern Apprenticeship
£9,900.80
Glasgow North East
11 December 2022
Vacancy
£18,066
Glasgow South
11 December 2022
Vacancy
£22,000
Glasgow City Centre
11 December 2022
Vacancy
£18,018
Glasgow North West
18 December 2022
Vacancy
£18,018
Glasgow Wide
18 December 2022
Vacancy
£18,018
Glasgow Wide
18 December 2022
Modern Apprenticeship
£9,500.40
Glasgow Wide
18 December 2022
Modern Apprenticeship
£9,500.40
Glasgow Wide
18 December 2022
Vacancy
£18,018
Glasgow City Centre
18 December 2022
Modern Apprenticeship
£10,749.44
Glasgow South
08 January 2023
Modern Apprenticeship
£11,315
Glasgow City Centre
15 January 2023
Modern Apprenticeship
£9,530.92
Glasgow Wide
15 January 2023
Modern Apprenticeship
£9,530.92
Glasgow Wide
15 January 2023
Modern Apprenticeship
£12,480
Glasgow South
22 January 2023