Vacancy: Property Services Apprentice

JOB TITLE: Property Services Apprentice

REFERENCE NUMBER: GGA-2022-1231

HOURS OF WORK : 35 Hours Work
SALARY/WAGE: £9900.80 / £5.44 p/h
CLOSING DATE: 25/09/2022

Modern Apprenticeship


Job Description

Administration
-In accordance with the Association’s Customer Care and Professional Protocol Procedures provide both a
welcoming and professional service to all visitors and telephone callers to the Association
- Be first point of contact for all repair and property services calls that are received by the association
-Take repair calls that are received by the association and , after training, log jobs to our contractors on our
housing software system , Capita.
-Take accurate and detailed messages on behalf of staff members and pass them on without delay
-Provide general administration assistance within the asset team

Day to Day Maintenance
-Working closely and supporting the Asset Team schedule repair appointments and maintenance works, including liaison with tenants and contractors to ensure work is carried out timeously and in accordance with LHA’s approved procedures and response timescales.
-Liaise with energy suppliers to allow for quick turnaround of voids if required

Customer Satisfaction
-Assist in maximising customer satisfaction by carrying out telephone surveys

Record Keeping
-Provide administrative support and assistance to ensure data recording in relation to maintenance contracts to ensure accuracy and that records are maintained and up-to-date at all times.

Invoicing
-Assist with the processing of repairs invoices

Other Duties
Provide general clerical and administrative support to the Asset Manager, Officer and Assistant
During pressure points, assist with other activities covered by the Property Services Department or at the request of Management consistent with the role


Key Responsibilities

Refer to Job Description

Key Skills

1. Communication and Influence
- communicates and keeps people informed
- asks rather than tells
-where appropriate, asks for personal support
-works to build personal relationships with others
-commitment to and demonstrates the LHA Listen Hear Act Culture for all internal/external customers

2. Teamwork and Collaboration
-contributes actively as a team member and shares ideas and information to benefit colleagues
-works with the team to achieve results and find solutions
-commits to team decisions

3. Judgement, Planning and Prioritisation
- Plans own day to day in a structured and disciplined way
- Takes real ownership for delivery of tasks
- Engages effective and appropriate professional conduct

Apprenticeship Framework Level

N/A

Apprenticeship Framework Title

N/A

Training Provider

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Company profile

Linthouse Housing Association (LHA) was formed in 1974 and is one of the oldest housing associations in Glasgow. We are a non-profit making organisation with Scottish Charitable Status based in the west end of Govan and are monitored by the Scottish Housing Regulator. We provide just under 1200 homes to people in the areas of Linthouse, Drumoyne and Langlands. Our housing stock is varied and includes tenements, multi-storey flats , four in a block properties and main door properties. We also provide a factoring service to almost 700 owner occupiers.

Education, Qualifications and Training

None Required

Experience & Knowledge

None required as training will be provided on a daily basis

Any Additional Requirements

None

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