Vacancy: 1st Line Support & Service Engineer

JOB TITLE: 1st Line Support & Service Engineer

REFERENCE NUMBER: GGVAC2022-1209

HOURS OF WORK : Monday to Friday 9am-5pm.
SALARY/WAGE: £19.3k to £23K DOE / £9.90 to £11.79 DOE p/h
CLOSING DATE: 25/09/2022

Vacancy


Job Description

- Answering Fault Desk Calls .
- Diagnosing faults and following the knowledge base to resolve.
- Working with senior engineers to assist with complex support issues and project work.
- Pre-Install works including, software set-up, hardware installations and delivering product training.
- Internal IT Support and management of the internal portfolio.
- Project Management.
- Up-skilling of key client accounts.

Key Responsibilities

Front line management and logging of customer support issues and queries.
Managing customer base and being main point of contact for inbound contact.
Provide a level of technical knowledge to our customers and for senior engineers.

Key Skills

Good communication skills, time management and customer service.

Company profile

We are an innovative broadband supplier that gets internet to hard to reach places.



We are certified and authorised resellers of Hikvision CCTV systems. We supply and install a wide range of professional CCTV systems for your home, business. We also provide hosted telecom solutions to businesses and are able to advise you on the best solutions for your business.

Education, Qualifications and Training

Full training will be provided.

Experience & Knowledge

Basic knowledge of IT especially Wifi and Connectivity and experience of using Microsoft office programmes.

Any Additional Requirements

Must hold a full UK driving licence.

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