JOB TITLE: Reception Assistant (MA)

REFERENCE NUMBER: GGA-2019-117

HOURS OF WORK : 36.25
SALARY/WAGE: £8,520 / £4.52 p/h
CLOSING DATE: 19/01/2020

Modern Apprenticeship


Job Description

You would be working as part of a team working along side the reception staff to ensure reception-based activities operate efficiently and effectively and provide a great first point of contact for clients and callers. You would also have to assist at busy times with kitchen duties.

Key Responsibilities

The main responsibilities are: To manage the client appointments diary and online records. To assist with the implementation of an online diary for appointments. To maintain computerised appointment records. To welcome all clients and visitors to Revive MS Support centre. To manage the telephone switchboard. To assist with other relevant admin and fundraising support as required. To assist with provision of refreshments to clients and visitors. To assist with any other duties required by Revive Management.

Key Skills

Key skills for the post: Essential Organisational skills:- Administration experience; Computer literate (word/excel/outlook) Able to work on own or as part of a team Enthusiastic and creative Excellent time management.

Apprenticeship Framework Level

Business and Administration

Apprenticeship Framework Title

SCQF Level 6

Company profile

We are a charity providing therapies and support to people whose lives are affect by Multiple Sclerosis (MS). We are a very friendly team of about 30 staff with a mix of professional and support staff who are all key to making the Centre a warm and welcoming place for our clients, their families and carers. We are based in Govan which we moved to 3 years ago but have been providing support to people with MS for over 35 years. You can find out more information about ourselves at www.revivemssupport.org.uk.

Education, Qualifications and Training

Qualifications: Evidence of learning and personal development Willingness to undertake further training if required Training will be given to enable applicant to understand the issues facing our clients with their condition.

Experience & Knowledge

Communication Skills: Articulate; Problem-solving skills; Ability to communicate well with a wide range of people; Good written communication skills. People Skills: Listening skills; Diplomacy and discretion.

Any Additional Requirements

All training should be carried out in a timely manner and should be completed within the a time scale agreed with line manager at the start of the post.

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