Vacancy: Customer Service Officers

ng2 Ltd

Vacancy

Job Description

• Answer all calls coming into the organisation in a polite and efficient manner
• Deliver a professional, efficient and effective service to tenants and customers by being courteous, sensitive and responsive to all enquiries.
• Deal with all enquiries in line with our Customer Care Policy.
• Report repairs and liaise closely with contractors.
• Provide efficient clerical and admin support using the range of Microsoft Office applications and in-house information systems.
• Log all customer complaints in accordance with our Complaints Policy.
• Assist with Customer Satisfaction Surveys as required.
• Ensure that the working area is maintained to the highest possible standards.
• Adhere to all Health & Safety legislation and comply with the company’s policies and procedures.
• Contribute to discussions about the review of processes and procedures as required.
• Carry out any other appropriate duties in keeping with the Association’s objectives.

Key Responsibilities

The Customer Service Officers will deliver a high quality, excellent service to our tenants and customers. Assisting with clerical and admin duties across all housing activities, the Customer Services Officer will provide a courteous, sensitive and responsive service and deal with enquiries by telephone in line with our Customer Care Policy and target response times.

Key Skills

Effective communication and listening skills

Sound IT skills

Excellent organisational skills

Excellent telephone manner

Ability to work on an individual basis and as part of a team

Flexible, adaptable and able to work in pressurised situations

Self-motivated and able to work on own initiative