Vacancy: MA IT Support Technician

JOB TITLE: MA IT Support Technician

REFERENCE NUMBER: GGA-2022-1102

HOURS OF WORK : 9am-5.30pm
SALARY/WAGE: £11,000 / £6.45 p/h
CLOSING DATE: 07/08/2022

Modern Apprenticeship


Job Description

We’re searching for an enthusiastic, inquisitive, and organised IT apprentice to provide effective ICT support to team members and customers. This apprenticeship will give you the opportunity to develop professional and technical skills in a scaling business.
This is an exciting opportunity for someone who wants to help shape the IT function for the future whilst also developing their IT and workplace skills. You will empower the team to do their jobs to the best of their ability by supporting them with their IT needs.
The successful apprentice will have a keen interest in IT and a natural problem solver

Key Responsibilities

? Assist the IT Technician in the day to day running of our computer network
? Support your teammates to work remotely, as well as maintaining and monitoring the network infrastructure in our two offices.
? Maintain network security and ensure the team is adhering to cyber security policy.
? Configuring Windows machines, giving IT tutorials to new staff members and providing first class service to internal and external customers.
? To play a key role in supporting organisational learning, through the development of a knowledge base of user guides, FAQs, and other learning resources
? Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords etc)
? Manage server backups
? Build new workstations
? Assist IT related projects as required
? Other duties as directed by IT Technician as relevant to the apprenticeship

Key Skills


? Confidence – you should be resilient and able to think independently
? Strong interpersonal skills – confidence in communicating with customers both verbally and in writing
? A “can-do” attitude
? Ability to travel including, working away from home on occasion
? Strong at working within a team alongside having problem solving skills with a natural flair for troubleshooting
? Patient and understanding of teammates situations and varying levels of knowledge of IT
? Excellent organisation and prioritisation skills
? Passion for continuous improvement
? You will embrace the ever-changing nature of the role which will require you to develop your skills as the business needs evolve

Apprenticeship Framework Level

SCQF Level 6

Apprenticeship Framework Title

Diploma in Information and Technical Professional

Training Provider

Set Training

Company profile

We envisage, design and deliver innovative products, which dramatically improve peoples’ lives in challenging environments such as schools, hospitals and mental health facilities. Our designs make a positive difference. Over the years we have invested heavily in developing an award-winning range of lifesaving products for the education and demanding mental health sectors.
Our products for mental health facilities solve the biggest patient suicide risks, and our products are unmatched globally.
We’ve got a track record of success designing and delivering best in class products that improve lives. We have grown significantly in the last three years and our aim is to reach £30m of global revenue in the next three years and increase our impact; through profitable growth we can help more people through vulnerable times.
We are a fast growing company who continually set the bar high for ourselves. We’re committed to continuously raising the standard of the sectors in which we operate. We do this through hard work and commitment in a culture of collaboration, listening and understanding. Importantly we do this together, as a team.

Education, Qualifications and Training

Ideally any qualifications within IT or a related field and/or Experience within the IT or related Sector

Experience & Knowledge

? Knowledge of cyber security theory
? Excellent customer service skills, good telephone and email communication
? A general interest and knowledge of PC computing and Windows Operating Systems (Version 10/11)
? Familiarity / knowledge of both Google Workspace Microsoft Office applications
? Keen to learn all about IT and share existing knowledge helping other learn

Any Additional Requirements

The Apprenticeship will be a 1 year fixed term contract

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