Vacancy: Outbound & Inbound Telesales Administrator

JOB TITLE: Outbound & Inbound Telesales Administrator

REFERENCE NUMBER: GGVAC2022-1085

HOURS OF WORK : 35 hours per week
SALARY/WAGE: £18,000 starting at and depending on experience / £9.90 p/h to £11.00 p/h p/h
CLOSING DATE: 20/11/2022

Vacancy


Job Description

Firstly and most importantly, we expect all our employees to provide the very highest of standards of customer service, whether by telephone, e mail or in person, as well as building up a knowledge of our products and services.
Making outbound calls to businesses promoting our IPAF Training Centre and fleet of Spider Boom Machines
Understanding customer needs and requirements and turning them into sales
Updating, maintaining and managing CRM System and portfollio of customers
Answering telephone and transferring calls to relavent people
Dealing with all training and machine enquiries
Dealing with enquiries and passing on messages to relavent people and arranging site surveys
Updating on line calander with machine hires and training bookings

Key Responsibilities

Firstly and most importantly, we expect all our employees to provide the very highest of standards of customer service, whether by telephone, e mail or in person, as well as building up a knowledge of our products and services.
Making outbound calls to businesses promoting our IPAF Training Centre and fleet of Spider Boom Machines
Understanding customer needs and requirements and turning them into sales
Updating, maintaining and managing CRM System and portfollio of customers
Answering telephone and transferring calls to relavent people
Dealing with all training and machine enquiries
Dealing with enquiries and passing on messages to relavent people and arranging site surveys
Updating on line calander with machine hires and training bookings

Key Skills

Experience intelesales and acheiving set targets
Strong phone prescence and dialing out to to customer Business to Business
Strong verbal and written communication skills
Strong listening skills
Outgoing and bubbly personallity with the abilty to build relationships with customers

Company profile

Industrial Access Systems Ltd can provide access requirements from 1m to 100m. We have a fleet of specialised tracked Spider Boom Lifts that operate from 15m to 23m for indoor and outdoor use that can get into places that standart Booms and scissor lifts cannot. Having won a magor contract we a looking to recruit 1 office/admin apprentice who will learn on the job and be part of this fantistic team to support this contact.
We are also an accredited IPAF training Centre and can offer multiple courses for working at height. We have also been an accredited IPAF Rental + Bronze for the past 3 years and are aiming for silver for our next audit.
We are a small team of 5 (2 office based one instructor for IPAF and maintenance and 2 operators/maintenance) and looking to expand our workforce to help assist with our contracts that we have been awarded.
Take a look at our website on www.indaccess.co.uk to see what we do.

Education, Qualifications and Training

Friendly, enthusiastic person, with a "can do" work ethic who works well as part of a team and can work on their own innitiative and has outbound sales experience and understanding of sales processes

Experience & Knowledge

Experience in telesales and acheiving set targets
Strong phone prescence and dialing out to to customer Business to Business
Strong verbal and written communication skills
Strong listening skills
Outgoing and bubbly personallity with the abilty to build relationships with customers

Any Additional Requirements

Friendly, enthusiastic person, with a "can do" work ethic who works well as part of a team and can work on their own innitiative and has outbound sales experience and understanding of sales processes

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