Vacancy: Modern Apprentice ICT Support

JOB TITLE: Modern Apprentice ICT Support

REFERENCE NUMBER: GGA-2022-1042

HOURS OF WORK : 35
SALARY/WAGE: £11,247.60 / £6.18 per hour p/h
CLOSING DATE: 15/05/2022

Modern Apprenticeship


Job Description

We are looking for an individual who is passionate about technology with a willingness to learn.

As an apprentice with SHA our aim is to provide you with learning opportunities to rapidly grow your career and help you to reach your full potential. You will work as a key member of our ICT team, providing a range of ICT support and administrative duties across all of the Associations’ functional areas.

The successful candidate will be exposed to a wide variety of ICT, some examples include Office 365, SharePoint, PowerApps, Power Automate, SSRS, network upgrades, hardware rebuilds, software deployment, mobile phone administration, Wi-Fi management and many more.

Key Responsibilities

? To play a key role in providing a positive, professional and friendly front-line ICT support service to the organisation.
? To assist with the day to day administrative tasks within the ICT team, including scheduled checks to ensure systems are secure, stable and reliable.
? To process ICT support requests and queries: investigating and resolving issues, and/or escalating to other support resources as appropriate.
? To maintain the ICT asset inventory including all hardware, software, licences and peripheral equipment. Ensure all equipment, licenses and documentation is tagged, logged and stored in an orderly manner.
? To assist with the maintenance and development of digital applications and processes across the organisation.
? To play a key role in supporting organisational learning, through the development of a knowledge base of user guides, FAQs, and other learning resources.
? To assist with the ICT New Starter and Leaver Process.
? To assist in ICT projects, as required.
? To understand and follow ICT operational procedures, recommending improvements where identified.
? To attend regular staff meetings and contribute to the development and improvement of the ICT section.
? To develop strong working relationships with colleagues and contractors.

Full Training will be provided during your apprenticeship.

Key Skills

? Excellent customer service skills, including telephone and email communication.
? Excellent written, verbal communication and presentation skills.
? A positive “can do” attitude.
? Be ambitious and self-motivated.
? Strong team player with problem-solving and analytical skills.
? Keen to learn and share knowledge
? Able to work to tight schedules and deadlines

Apprenticeship Framework Level

Diploma

Apprenticeship Framework Title

Diploma for IT & Telecommunications Professional

Training Provider

SET Training

Company profile

Shettleston is a community based housing association and a Scottish Charity, formed in 1976 by local people who were concerned at the deterioration of their community and who wanted to save the traditional sandstone tenements that embodied that community. We currently have a total of 2,398 homes for social rent, mid-market rent and shared ownership in management and also provide regular factoring services to nearly 800 owner occupiers and commercial properties in the area.

The Association has never been “just a landlord” though. We have developed an important wider role in the community over the years by establishing and supporting many new community projects and services to help with the regeneration of the area, combat poverty and enhance the well-being of local residents.

There are currently about 50 employees at Shettleston and we are a big part of the local community.

https://www.shettleston.co.uk/

Education, Qualifications and Training

Not mandatory

Experience & Knowledge

? Genuine interest in all forms of ICT.
? Strong interest in new technologies and concepts with the ability to pick them up quickly and apply them to projects.
? Confidence in your own abilities. We understand you will not have a great deal of experience, but there is an expectation that you want to learn, develop your skills and have the confidence to grow. We will support you with your learning and development.
? Communication with the team and the wider business is key to the role. Having the confidence to discuss problems and solutions with staff either over the phone or in person is crucial.

Any Additional Requirements

The approximate start date for this post is 29th May 2022. This is a 2 year modern apprentice and you will complete a Diploma for IT and Telecommunications during your apprenticeship.

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